Card Activation 1

• How should I activate my card?

Set PIN 1

• How can I set my card PIN?

Card Delivery & Address Change 2

• When will my card get delivered?
• How can I change my address?

OTP Related 1

• What should I do if I do not receive the OTP while doing an online transaction?

Card Load & Refund 2

• I just loaded my card but I cannot see my balance. Why?
• How do I get a refund in case my transaction gets declined but the balance in my Slonkit card gets debited?

Card Usage 6

• How much will I be charged if I use the card for fuel purchase?
• Can I use my Slonkit card to withdraw cash at an ATM?
• Can I convert my transactions into EMI's?
• Why is my transaction not going through SBI card?
• How do I order a card for myself if I have registered as a Parent?

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About Slonkit 3

• Is Slonkit a virtual card?
• Which merchants/retailers accept Slonkit card?
• What are the charges for using Slonkit card?

Safety & Security 5

• If I forget my Slonkit app password, what should I do?
• Who is liable for any misuse of my Slonkit card/app if I lose my password?
• What should I do if my child’s Slonkit card is lost/stolen?
• Can my child reuse the card if I block the card?
• What do I do if my transaction was declined even though I had enough money on my Slonkit card?

Using Slonkit card 5

• What is the maximum amount I can receive on my Slonkit card?
• What do I do if my transaction was declined even though I had enough money on my Slonkit card?
• If my mobile number gets changed, can I continue using Slonkit card/app?
• How do I change my email ID?
• What is the minimum amount that I need to add to get a Slonkit card?

KYC 6

• What is KYC? Why do I need to complete KYC?
• How is it different from minimum KYC detail provided earlier?
• What do I need to verify before submitting KYC request?
• What all documents needs to be submitted for completing KYC?
• How long will it take for my account to be upgraded?

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