Safety & Security

If I forget my Slonkit app password, what should I do?
Ah, we all suffer from memory troubles from time to time. But no worries, if you forget your Slonkit app password, just go to the Sign In screen of the ap...
Mon, 4 Feb, 2019 at 4:44 PM
Who is liable for any misuse of my Slonkit card/app if I lose my password?
Well, Slonkit is not liable for any misuse of your card or your app. We advise you to keep your password and PIN very, very confidential. In case you find a...
Mon, 4 Feb, 2019 at 4:45 PM
What should I do if my child’s Slonkit card is lost/stolen?
Take a deep breath. We have got it covered. If your child’s Slonkit card is lost/stolen, you/your child should immediately suspend the Slonkit card using ...
Mon, 4 Feb, 2019 at 4:46 PM
Can my child reuse the card if I block the card?
No, if the card is blocked, you will have to order a new Slonkit card for your child. The new card will cost Rs. 199 + taxes as applicable.
Tue, 29 Mar, 2016 at 11:41 AM
What do I do if my transaction was declined even though I had enough money on my Slonkit card?
That can be a bummer, we agree. But, don’t worry at all. It normally happens when an incorrect PIN is entered. Please re-check if you have entered the corre...
Mon, 4 Feb, 2019 at 4:48 PM